Enabling cost optimization and revenue management for the telecom industry worldwide

May, 2011Infozech launches IntelliPlus for Enterprise   April, 2011Unique tool for customer loyalty and customer acquisition   January, 2011Infozech enters into a multi-year billing outsourcing agreement   December 2010Tier-1 Indian Telco selects Infozech's iRater   October 2010Infozech Launches iDCH, a Cost Effective Roaming Settlement Solution

Communication Service Providers offer a wide range of services across voice, video, data & content to gain market share and ARPU. While CSPs want to increase revenues it is equally important for them to ensure timely collections and improve Cash Flow. CSPs are often faced with subscriber churn because of ‘Bill Shock’ or because the amount payable is beyond the subscriber’s ability to pay.

CSPs need to protect themselves against such losses and reduce their exposure while aiming for growth in subscriber base. Hence CSPs assign credit limit to each post-paid user based on their profile, age on the network and payment history. Credit Limit and closely monitoring it is a good way to minimize such losses.

Traditional billing systems/ credit monitoring systems compute only actual usage charges while generating the unbilled outstanding amount.  These Legacy Systems do not support bundled and convergent services and treat voice and data as separate streams. Long reporting cycles and inability to factor in discounts, promotions, apportioning of non-usage charges and support for voice and data services leads to delays and inaccuracies.

Infozech’s iCMR is an advanced and real-time Credit Control and Monitoring System that offers service providers a complete & accurate view of customer outstanding at any given point of time. It factors in all cost components including unpaid amounts, usage charges and non-usage charges such as subscription fees, rentals, discounts and taxes.

iCMR significantly reduces exposure of operators through timely alerts and notifications to subscribers and real time service barring when subscribers reach credit limit.

iCMR offers Service Providers an array of benefits:

• Reduced fraud/ subscriber churn by timely barring of services
• Reduced exposure and improve cash flow
• Shorter cycle time for Credit Monitoring Reports
• Increase customer satisfaction
• Accurate reporting of unbilled/ total outstanding
• Timely Alerts and Notifications to subscribers reducing customer dissatisfaction

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