Enabling cost optimization and revenue management for the telecom industry worldwide

May, 2011Infozech launches IntelliPlus for Enterprise   April, 2011Unique tool for customer loyalty and customer acquisition   January, 2011Infozech enters into a multi-year billing outsourcing agreement   December 2010Tier-1 Indian Telco selects Infozech's iRater   October 2010Infozech Launches iDCH, a Cost Effective Roaming Settlement Solution

Convergent CSPs and Next Gen Service Providers operating in an increasingly competitive environment have to do everything they can to retain customers. Subscriber Loyalty is low and subscribers frequently move to other service providers in an effort to lower their mobile phone bills. The launch of Number Portability has further compounded the problem as subscribers can now move freely between networks while retaining their phone number. This has made customer churn one of the biggest problems in the telecom industry.

Offering subscribers the best deals and rate plans is one of the ways converged Service Providers ensure that subscribers stay on their network.

Infozech’s IntelliPlus enables CSPs to get a 360 degree view of their subscriber usage across services and recommend a plan that best suits their usage pattern. Subscribers can request or service provider can proactively suggest plans to their existing subscribers.

Service Providers can help prospective subscribers to switch over to their network by showing potential savings of they are to switch with a plan best suited to their needs. Its intuitive interface and simple design allows prospective customers to directly enter the details of their Voice, SMS and Data consumption, compute monthly usage and view the plan that best suits them.

Best Fit enables Service Providers to:

• Increase customer acquisition
• Enhance life time value (LTV) of subscriber
• Reduce customer churn
• Enhanced customer experience by providing subscribers best value for money

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