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IVR is an acronym for Interactive Voice Response. This is
a technology, which facilitates automation of interaction
with the telephone callers. IVR is building its stature as
a technology that would optimize the cost of services, inquiries
and support services for an enterprise.
The above schematic illustrates the IP IVR Platform of Infozech.
With reference to the above figure we observe the following:
- Subscriber makes a call to another subscriber say a PSTN
user. The IVR responds to the call with a set of instructions.
- In a prepaid scenario, the AAA server comes into play
for authenticating, and authorizing the user and then declares
the amount of time the caller can talk based on his account
balance.
- In a prepaid scenario, eBill, which is a proprietary Infozech
solution would provide the AAA server with the necessary
intelligence to perform the necessary authentication, authorization
and accounting functions.
- SIP proxies are elements that route SIP requests to user
agent servers and SIP responses to user agent clients.
- The Back-To-Back User Agent (B2BUA) is a Session Initiation
Protocol (SIP) based logical entity that can receive and
process INVITE messages. It can also determine how the request
should be answered and how to initiate outbound calls. Unlike
a SIP proxy server, the B2BUA maintains complete call state
and participates in all call requests.
- Call is connected if balance is available
- Subscriber can also call through terminal/soft phone which
is taken care by Web server
- If the amount hits the threshold, IVR prompts the customer
for recharging his account.
Infozech’s Value Proposition
Carriers and service providers that currently manage or are
planning to manage both retail and wholesale customers do
not have the time and resources to manage multiple network
solutions. Many of them recognize the benefits of an all-in-one
solution so they can concentrate their time and resources
on increasing their customer base. Infozech’s integrated
software solution is that perfect solution.
Infozech’s IP IVR solution is a feature-rich broadband
telephony and voice based billing, prepaid-postpaid and customer
management solution for telecom companies and ISPs that offers
IP billing, wireless, Internet, local telephone, and long
distance services. Infozech’s IP IVR softswitch solution
is the only piece of equipment and software a carrier or service
provider needs to get started. It includes, customer self-care,
online sign up, pre-paid and post-paid service plans, rate
plans, customer information and usage analysis.
Infozech’s IP IVR solution is compatible with a wide
variety of SIP and H.323 devices from vendors including Cisco,
Excel, Nextone, Quintum, HSS Gatekeeper and Sansay as well
as others It is a highly scalable and reliable solution that
supports multiple services that are necessary in today’s
convergent telecommunications environments. It can be utilized
in most IP environments.
Key Features:
- Voice mail
- 3 Lines
- Line Hold
- Call Waiting
- Call Conferencing
- Call Forwarding
- Calling Line ID Blocking
- Redial
- Multiple SIP proxy registration
- Dynamic codec selection
- Caller ID and call timer
- Mute functionality
- Microphone and speaker calibration and adjustment
- Speakerphone capability (echo cancellation)
- Recent calls list
- Phonebook and easy-to-use menu system
- Key-stroke shortcuts for most major functions
- Touch-tone generation (RFC 2833)
- SIP Compliant (RFC 3261)
- G.711u, G.711a, GSM, iLBC, and Speex
- NAT/Firewall traversal intelligence
Unique Functionality
- Multi Services
- Multi Lingual
- Multi Currency
- Multi Mediation
- Multi Invoice Layout and Presentation
- Prospect Management
- Integration with
- Credit Card Payment
- Direct Debit
- Directory Services
- Auto Notifier and Scheduler
- Exception Handlers
- API for Data Extraction
- Handles Retail and Wholesale Customers
- Hot Billing
- Configurable Audit Trails
- Flexible Rating, Charging and Discounting
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