Web-based customer acquisition & self-care

A number of next-gen telcos are offering telephone services that use the broadband Internet connection of the customer to make and receive calls on an anytime, anywhere basis. These service providers require a solution that enables them to sell the service on their Web site, allowing customers to purchase the service on-line and monitor its usage in real-time.

How Infozech’s solution works

A customer (equipped with a PC that runs Windows 98/ME 2000 or XP, a headphone, speaker and microphone) logging into the telco’s Web site can choose between English and Spanish (the two languages that Infozech’s solution supports). By clicking on the relevant service, he/she will get a view of the offering as well as the “Buy on-line” feature. Customers seeking to purchase the service will be led through a Step-by-Step (six-step) plan that covers the following: user information, general information, terms and conditions for availing the service (activation costs, monthly charges, etc.), online payment (via a credit card), payment confirmation and broadband set up and configuration.

The service is activated once all the purchase details are provided by the customer and the payment debited against the user’s credit card. The customer can use the payment as a credit to make calls wherever required. When the credit runs out, the user can easily make a refill.

Web Sign-up for customer self care

Buy On-line

Benefits of the solution

Web-based self care solution from Infozech brings multiple benefits to telcos and next-gen telecom services providers. These include the following:

• it enables telcos to launch a new and innovative service quickly, efficiently and cost effectively, by making it available on the Web
• it helps telcos rapidly expand their subscriber base for the new service as it is available to customers at virtually the click of a few keys
• telcos can maximize revenue assurance owing to more efficient monitoring of service usage
• it enables telcos to enhance customer delight and retain users by empowering them with special features and capabilities. By providing customers a holistic, Web-based view of service usage, service providers can greatly improve their subscriber interface.
• as far as users are concerned, they can keep track of the calls made, the charges accruing for them and the credit they have. Customers can also easily extend the service when the credit runs out